FAQs

 Are your sizes true to size?

Yes. e.g. Our UK10 is a standard UK10. If you're a UK10/12 we suggest you go for a size UK12

Please review our Size Guide page for more information.

Please contact us regarding any queries regarding sizing before purchasing to ensure you're buying the correct size for you. 
 

 Do you ship worldwide? 

 Yes we offer worldwide shipping.
 

Where are your products made?

Our products are made in London, England by seamstresses and our founder and designer Fallanne.
 

When will i receive my order after i have checked out?

Please allow 7-10 business days for all made to order products to be made. We then ship all orders the following business day. This usually takes up to 2 business days if you're in the UK.
Shipping will take longer for international customers. 
For more information please go to our Shipping Page or contact us on our Contact Page.
If you need your order for a specific date please get in touch.
 

Do you accept returns and refunds?

We offer refunds on full price ready to ship and full price made to order products.
We do not offer refunds on made to order or sale items. However we do offer exchanges and returns for store credit on made to order and sale items.
We only offer exchanges and returns if the hygiene sticker is still in tact, in original condition/unworn and the swing tag has not been removed. 
To be eligible for an exchange there would need to be a fault with the product/size issue.
Please contact us regarding any queries regarding styles before purchasing to avoid disappointment.
For more information please go to our Exchange Policy page or contact us on our contact page.
 

Where is your fabric manufactured?

Our fabric is manufactured in Europe and printed in the United Kingdom with our exclusively designed prints.
Our printed and solid colour fabrics are manufactured in Italy.
 

Will my swimwear look exactly like the image on site?

Print placement may vary from the image on site, therefore your swimwear will not look exactly like the swimwear on the model.
      

Do you sell gift cards?

Yes we do! You can get a E-gift card here at a range of prices.
 

Do you accept Clearpay/Afterpay as a payment method?

Yes we do. Please visit our Pay later with Clearpay page & the Pay later with Klarna page on the website for more information.
 

How do I care for my swimwear?

To ensure long lasting quality we recommend:
  • Rinse your swimwear after use in cold water
  • Machine wash on 30°
  • Be cautious of rough surfaces as this can cause pulling and snagging to fabric
  • Sun cream, tanning oils/creams or chlorine can damage and discolour swimwear, so ensure you rinse your swimwear after exposure to these products
Please follow care instructions on all clothing items.
 

Do you take custom orders?

No we do not take custom orders.
 

If i bought an item at full price and now it is in the sale can i get a refund on the difference?

If you placed an order before the product went on sale, you will not be able to ask for a refund.
  

NEED MORE HELP?

If your question was not answered above contact us at info@sundaylondon.com