Refund policy

We offer exchanges on all full price products if there is a fault with the product or you may need a change in size. 

We understand online shopping can be tricky so we are aware the wrong size can be ordered. To avoid an exchange please ensure you have contacted us if you have any issues regarding sizing. 

We only offer exchanges for a different size of the style ordered.

We do not offer exchanges on sale items.

We do not offer refunds as all styles are made to order. In order to be eligible for an exchange please do the following:

  • Please ensure you have contacted us within 7 days of receipt if you would like an exchange and we will we send you an address to return your product to.  After this 7 day period we will assume the item was satisfactory and well received. 
  • All returned products are your responsibility until back in our possession. This means returns postage will be covered by you. We recommend you send this back to us with signed for/tracked delivery to ensure the product does not get lost.
  • Please state the reason for the exchange i.e. size, faulty etc
  • Please ensure the hygiene sticker is still in tact, has not been removed and the swing tag is still attached.

If we do not feel the item has been returned in the same state that the item was sent out in, we will not be exchanging this product for you. If you have stated the product was faulty we will also inspect this once sent back to us. If we do not agree that there is a fault, we will not be exchanging this product for you and we will send this back to you at your cost. 

Once your return has been received, you will receive a confirmation email followed by an E-gift card for the value of your return. You are then able to reorder at your earliest convenience.

Gift card balances expire 1 year from issue date.

Or if you would like to exchange for a new size, your new order will begin to be made once your return has been received. This can take a further 7-10 business days for your items to be made. Postage and packaging will be required for your exchange item to be sent out to you. A payment link will be sent once we confirm receipt of your return.

Please note you have 1 hour to cancel your order after purchase to be eligible for a full refund. After this time your order will be processed.

If you have any further questions regarding our returns policy, please send us your query on the contact page.