We offer exchanges on all full price products if there is a fault with the product or you may need a change in size.
We understand online shopping can be tricky so we are aware the wrong size can be ordered. To avoid an exchange please ensure you have contacted us if you have any issues regarding sizing.
We only offer exchanges for a different size of the style ordered.
We do not offer exchanges on sale items.
We do not offer refunds as all styles are made to order.
In order to be eligible for an exchange please do the following:
- Please ensure you have contacted us within 7 days of receipt if you would like an exchange and we will we send you an address to return your product to.
After this 7 day period we will assume the item was satisfactory and well received.
- All returned products are your responsibility until back in our possession. This means returns postage will be covered by you. We recommend you send this back to us with signed for/tracked delivery to ensure the product does not get lost.
- Please state the reason for the exchange i.e. size, faulty etc
- Please ensure the hygiene sticker is still in tact, has not been removed and the swing tag is still attached.
If we do not feel the item has been returned in the same state that the item was sent out in, we will not be exchanging this product for you. If you have stated the product was faulty we will also inspect this once sent back to us. If we do not agree that there is a fault, we will not be exchanging this product for you and we will send this back to you at your cost. Postage will also need to be paid again to receive your exchanged item.
If you have any further questions regarding our returns policy, please send us your query on the contact page.